Returns & Warranty

Last updated: 22 September 2026

Draft notice: this page should be reviewed by Eibach South Africa’s own legal/business team before going live. The warranty terms below are taken from the site’s own FAQ; the Consumer Protection Act summary is a general guide, not legal advice — confirm the specifics with your advisor.

Manufacturer’s warranty

All Eibach performance springs (PRO-KIT, SPORTLINE, PRO-LIFT-KIT), ANTI-ROLL-KIT sway bars and PRO-SPACER wheel spacers carry a 5-year limited warranty against manufacturing defects under normal use on passenger vehicles. The warranty covers the original purchaser and does not cover:

Improper or incorrect installation
Misuse or modification of the product
Racing or competition use
Products transferred between vehicles or to a subsequent owner
Normal wear and tear

How to make a warranty claim

Email sales@eibachsa.co.za with:

Your original proof of purchase (order number or invoice)
The product’s part number/SKU
A description of the issue, with photos where possible
Your vehicle’s make, model, engine and year

We’ll assess the claim and, where it’s a valid manufacturing defect covered by warranty, arrange a replacement or repair. We may ask for the product to be returned for inspection.

Your right to cancel (cooling-off period)

Under the Consumer Protection Act, because this is a purchase made online without face-to-face contact, you generally have the right to cancel your order without reason or penalty within 5 business days of receiving the goods, provided they are unused, uninstalled, and in their original packaging. To cancel under this right, contact us at sales@eibachsa.co.za within that period. You may be responsible for the direct cost of returning the goods.

Returning a product (change of mind)

Outside of the cooling-off period above, we’re happy to consider change-of-mind returns within [TO BE CONFIRMED — e.g. “14 days”] of delivery, provided the product is:

Unused and not installed
In its original, undamaged packaging
Accompanied by proof of purchase

Contact us at sales@eibachsa.co.za before sending anything back, so we can confirm the return and arrange the process. Return shipping costs for change-of-mind returns are the customer’s responsibility unless the return is due to our error (wrong item sent, etc.) or a defect.

Items that can’t be returned

Products that have been installed or fitted to a vehicle
Products without their original packaging, or that show signs of use
Products ordered in specifically for you outside our normal catalogue, unless faulty

Refunds

Once we’ve received and inspected a returned item, we’ll notify you of the outcome. Approved refunds are processed to your original payment method within [TO BE CONFIRMED — e.g. “7-10 business days”].

Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, contact us as soon as possible at sales@eibachsa.co.za with photos and your order number. We’ll arrange a replacement, repair, or refund at no cost to you, in line with your rights under the Consumer Protection Act.